As STERİLMED MEDİCAL ELEKTRİK ELEKTRONİK OTOMASYON İNŞAAT GIDA SANAYİ VE DIŞ TİCARET LİMİTED ŞİRKETİ, we aim to be a pioneer in the field of sterilization. By utilizing modern knowledge and technological resources in accordance with the EN ISO 13485:2016 Quality Management System requirements, we operate with a philosophy of continuous improvement together with our employees.

In every market we reach globally, we are committed to maintaining the highest level of customer satisfaction and trust while ensuring resource conservation and efficiency. We are determined to maintain our Quality Management System by consistently implementing and improving it.

In this context, in line with our principles of continuous improvement and customer satisfaction, we commit to the following:

• Collecting all customer suggestions, requests, and complaints regarding our models in a single source, without any discrimination, in an open, impartial, transparent, and secure manner.

• Evaluating these records objectively, fairly, and confidentially, in compliance with (EU) 2017/745 MDR and other relevant legal regulations.

• Achieving the quality objectives and targets we have established together with all our internal and external stakeholders.

• Fully meeting all applicable medical and administrative legal regulations as well as customer requirements.

• Integrating all identified suggestions and customer satisfaction studies into our production, technical services, and management systems to ensure the continuous improvement of our quality.

• Continuously developing our quality and management systems in accordance with the requirements of the international EN ISO 13485:2016 standard, the (EU) 2017/745 Medical Device Regulation, and other relevant legal frameworks, while keeping pace with innovations in science and technology.

• Adopting a customer-oriented approach as our core principle to deliver excellence and ensure customer satisfaction.