Delivery Terms & Conditions

This is the professional English translation of the Sterilization Device Delivery Terms and Conditions, structured for use in official contracts, proposals, or user manuals:

Sterilization Equipment Delivery Terms & Conditions

1. Logistics and Packaging Standards

Devices are delivered in original vacuum-sealed packaging or reinforced wooden crates, protected against vibration, moisture, and impact. The Seller is responsible for any damage occurring during transit until the point of delivery.

2. Infrastructure Compatibility Approval

Requirements for electrical voltage, water connection, drainage, and ventilation necessary for installation will be provided to the Buyer in writing at least 7 days prior to delivery. The Buyer commits to having this infrastructure ready by the installation date.

3. Damage Inspection and Control

If any damage to the external packaging (tearing, crushing, wetness, etc.) is observed at the time of delivery, the Buyer must file a "Damage Assessment Report" before accepting the shipment. Responsibility shifts to the Buyer for products accepted with damaged packaging without a formal report.

4. Installation and Commissioning

The initial setup and first operation of the device must be performed exclusively by a technical service team authorized by the manufacturer. If the box is opened or the device is tampered with by unauthorized persons, the warranty will be rendered void immediately.

5. User Training and Certification

Following delivery, the technical team will provide free training to relevant personnel regarding device operation, daily maintenance, and safety protocols. A "Training Participation Form" shall be signed upon completion of the session.

6. Technical Documentation and Certificates

The following shall be delivered with the device (physically or digitally): User manual (in the local language), CE certificate, warranty certificate, and relevant quality standard compliance certificates (e.g., ISO 13485).

7. Warranty Commencement

The warranty period begins on the date the "Installation and Commissioning Form" is signed by the authorized service, not the invoice date. One copy of this form shall remain with the Buyer and one with the technical service.

8. Delivery Time and Force Majeure

The standard delivery time is [e.g., 30-45] business days from order confirmation. However, the Buyer will be notified in writing regarding delays caused by force majeure, such as customs processes, natural disasters, or global supply chain disruptions.

9. On-Site Inspection and Acceptance

Following installation, a sterilization cycle (test run) will be performed in the presence of the Buyer. Once all functions are confirmed to be fully operational, the formal delivery process is completed by signing the "Acceptance Report."

10. Return and Exchange Policy

Except in cases of defective goods; the return of devices that have been installed, had software activated, or have been placed in a sterilization room is not accepted for hygiene and safety reasons, in accordance with medical device regulations.