Delivery Terms & Conditions
Sterilization Equipment Delivery Terms & Conditions
Logistics and Packaging Standards: Devices are delivered in vibration, moisture, and impact-resistant vacuum-sealed packaging or reinforced wooden crates. The Seller is liable for transit damages until the point of delivery.
Infrastructure Compatibility: Requirements for voltage, water, drainage, and ventilation will be provided in writing 7 days prior to delivery. The Buyer commits to infrastructure readiness by the installation date.
Damage Inspection: If external packaging damage is observed, a "Damage Assessment Report" must be filed before acceptance. Responsibility shifts to the Buyer for damaged goods accepted without a report.
Installation and Commissioning: Setup must be performed exclusively by authorized technical services. Unauthorized unboxing or tampering voids the warranty immediately.
Training and Certification: Free operational and safety training will be provided post-delivery. A "Training Participation Form" shall be signed upon completion.
Technical Documentation: User manuals, CE certificates, warranty documents, and ISO 13485 compliance certificates will be provided (physical or digital).
Warranty Commencement: The warranty starts on the date the "Installation and Commissioning Form" is signed, not the invoice date.
Delivery Time & Force Majeure: Standard delivery is [30-45] business days. Delays due to customs, natural disasters, or supply chain disruptions will be notified in writing.
On-Site Acceptance: A test cycle will be performed post-installation. Formal delivery is completed upon signing the "Acceptance Report."
Return Policy: Except for defects, returns of installed or software-activated devices are not accepted for hygiene and safety reasons per medical regulations.